Process Improvement

Lloyds TSB- Devised and ran in house workshops in process improvement and downstream impact analysis for the HR team

TfL- Devised and ran bite sized workshops to improve facilitation skills

Compaq- Involved in facilitating the process improvement of the customer service division in the wake of two very embarrassing and expensive failures. Consulted with staff and managers and produced a pilot event to roll out the new processes and practice the competences needed