This book is designed to be a how-to book for professionals and managers who want to analyse, map or improve any of their business processes.  Why would you want to "analyse, map or improve a process?  Well;

§        Analysing a process is generally a good way to find out whether "we've always done it that way" is still the "best" way to do it

§        Mapping a process is a very good way to see the end to end activity of your team or organisation, or to see how the customer will see your organisation as a whole

§        Mapping a process is a brilliant way to show others, including those involved in the process, what happens

Improving processes doesn't always mean we end up cutting headcount, it might mean we can give a better service, we can give a good service faster, we can give more service or we can charge more for our service.  It might even mean we can give the same service but actually go home at 5.30 and have a life!

This book is designed to be a user-friendly guide to help the reader to look at the various aspects that effect influencing and negotiations and to learn to recognise them early enough for the benefit of both parties.  Examples and exercises include:

• Work scenarios
• Home life scenarios
• Some self analysis

Ultimately this should help the reader to achieve a win/win and to deflect win/lose by turning it into win for both parties.

This book is designed to help people in who have to give presentations as part of their day job. It aims to:

~ Provide the information and tips to plan and deliver presentations professionally, confidently and with passion.

~Show you how to develop abilities to make your presentations interactive

~Help you to encourage and welcome the challenges of managing audience participation.

~Help you to work with others to present in a seamless and impressive way.

It should be of value to both the novice presenter and the experienced professional who needs to get their message across.

In the course of the year, it is likely that any organisation will want to manage a range of different events, varying from some that are small, straightforward, internal and informal to others that are logistically complex, multi-departmental, public and with high visibility.

Examples might include

·         A farewell dinner for a long serving staff member

·         A product launch party

·         A company anniversary

·         A company conference

·         A team away day for teambuilding or strategy development

·         A company supported charity event

·         An open day or school/college visit

·         A Christmas party

·         A stand at a trade show

·         An industry conference initiated by your company.

This guide aims to help you to do it efficiently.

This book was described by one event planner as "Brilliant, why didn't I have this last year?" 

Picture the scene:

...You have just celebrated the fact that your company got the contract to be a main supplier to MegaGlobal and you have been told that you are now the 'Account Manager' for the company's business with them...

·         No one has actually explained what an account manager does

·         If you are lucky, the Sales manager who negotiated with them through the sale will drop you off a copy of the contract...

or

...You have realised that that little bit of work you started doing for the Wocketshire County Council four years ago has snowballed and they are now responsible for 15 per cent of your company's turnover, so losing them as a client would be a pretty serious issue for the future plans of your organisation and would have a disastrous effect on your career...

or

...You have just been promoted/joined the XYZ Company and your boss sits you down on your first day and says 'Tom/Sue, I'd like you to take responsibility for the following accounts with clients; they are all solid customers who've been with us for years. They will provide your bread and butter over the coming months. Keep them happy and you can't go far wrong.'

Alright, it is more likely that you will be expected to break open lots of new ground as well, but we are concentrating here on maximising the existing accounts!

What next?.....buy this e-book

This book is not designed to be a textbook for professional PR executives, it is designed to help people in smaller organisations who probably have another "day job" but who have some responsibility for PR.  Consequently it aims to give an explanation of the terminology of Public Relations so that there is a common understanding and then to set out user friendly a guide to being prepared to maximise all PR opportunities. It covers;

• PR Planning
• Press Releases
• getting the most "bang for your buck"

This book aims to provide some user-friendly tools and tips to helping you to get more out of your day without becoming a list-toting hyper-planner.  Originally written for a global engineering firm it supported a workshop that was described as "Brilliant"!

You have got to actually set out your organisation's or team's Vision and Mission!

You aren't sure of the value of it

or

You just don't know where to start

Buy this little guide to the subject and you will be on your way in no time to producing a decent vision and mission that actually fulfil a purpose!

Hang on, did you say "survivors"?  Aren't they the lucky ones who kept their jobs?

Why do I have to manage them in a special way?

Well, evidence from across the globe clearly shows that productivity usually goes down, sickness and absence goes up and staff turnover increases in the period following a redundancy programme. This includes managers who are both survivors and have the difficult job of rebuilding the "psychological contract"

Is that what the redundancy programme set out to achieve?  If not you might want to buy this little practical guide to identifying "survivor syndrome" managing to avoid it.

This little book is a must if you want to effectively identify, analyse and solve problems in the workplace. 

Packed with useful tips, processes and tools to help you to work your way through any problem, from the simple to the complex, alone or with colleagues, it will help you to really fix the actual problem with a confidence inducing and sustainable solution 

No one likes change; that is pretty much received wisdom everywhere, as a consequence we tend to try to keep proposed change under wraps as long as we can until we have worked out exactly what the change will be.

BAD MOVE!!

This little e-book builds on research and study from around the world where change has gone wrong and where change has gone "right".  It then proposes ways to get your change right by communicating, effectively, about it.